Customer story
Security Guard Scheduling Case Study: Intraguard Limited
In this security guard scheduling case study, Intraguard Limited reports saving around 4 operational and admin hours per day, or 36+ hours per week, after using WFC Control for its operational scheduling workflow.
This is a reported, case-specific account from Intraguard Limited. The results describe its own workflow and are not a promise or guarantee of results for other organisations.
Intraguard Limited
Case study at a glance
- Customer
- Intraguard Limited
- Industry
- Security services
- Workforce
- 300+ security officers
- Product
- WFC Control
- Reported result
- 36+ hours saved per week
The challenge
Scheduling cover without a clear view of who was ready
Intraguard needed to respond to shift changes quickly across a workforce of 300+ security officers. Its team reported a process built around individual calls and messages rather than a dependable view of availability and operational readiness.
- Shift confirmations were handled through WhatsApp and calls, officer by officer.
- Ad hoc cover requests arrived without availability intelligence to guide the offer.
- Readiness and compliance information was scattered across separate places.
- A slow legacy system made roster changes harder to complete quickly.
The approach
What this security guard scheduling case study shows
Intraguard used WFC Control to give its operations team a clearer scheduling workflow before an offer was made and when a roster needed to change.
The operational workflow
- Show officer availability before a shift offer is made.
- Identify available, qualified officers faster when cover is needed.
- Centralise operational readiness views, including licence and relevant work-eligibility information.
- Make roster changes faster when operational needs change.
Workflow comparison
From individual calls to a clearer operational view
| Workflow point | Before | With WFC Control |
|---|---|---|
| Shift confirmation | WhatsApp and calls to officers one by one. | Availability shown before an offer is made. |
| Cover decisions | Ad hoc requests without a clear availability view. | Available, qualified officers identified faster. |
| Roster changes | Scattered readiness information and a slow legacy system. | A central operational readiness view supports faster changes. |
Reported outcomes
More time back for operational work
Intraguard reports that the new workflow removed the need for extra control-room weekend scheduling support and reduced time spent on operational and admin scheduling work.
Around 4
operational and admin hours saved per day
36+
hours saved per week
Around £28,000
annual estimate, based on £15 per hour
FAQs
Security guard scheduling case study FAQs
What was Intraguard's scheduling challenge?
Intraguard reported confirming shifts one officer at a time through WhatsApp and calls, handling ad hoc cover requests without availability intelligence, and working across scattered readiness information in a slow legacy system.
Which product is covered in this case study?
This case study covers WFC Control only. It focuses on the operational scheduling workflow, including seeing availability before an offer, identifying available qualified officers faster, and making roster changes more quickly.
How were the reported savings estimated?
Intraguard reports around 4 operational and admin hours saved per day, or 36+ hours per week. Its annual estimate is around £28,000 and is based on a stated £15 hourly rate. These figures are specific to Intraguard's reported workflow.
Explore the workflow
Explore operational scheduling with WFC Control
Learn more about the product, the scheduling workflow, or other customer stories before deciding whether a demonstration is relevant to your team.